If you’re too nice to customers, will you drink excessively? Maybe | Gene Marks

Workers in service industries who suppress negative ones tended to be heavier drinkers, a study found. But being rude is a still a no-no How nice should you be to your customers? The answer, according to two recent university studies, is a little conflicting. If youre too nice, you may find yourself excessively drinking. Thats the conclusion of one study conducted by researchers at Penn State University and the University of Buffalo. The researchers combined phone interviews with other data from the National Institutes of Health to survey more than 4,500 workers across the country and zeroed in on employees working in service industries such as food, healthcare and education. The study found that when workers there regularly faked or …

Cultural appropriation is a good thing particularly for business

Entrepreneurs have been building businesses for thousands of years from the ideas of cultures before them For as long as I can remember my now 80-year-old mother and I have been having lunch every week at the same delicatessen near my office in Bala Cynwyd, Pennsylvania. Its called Katzs Deli Kitchen and you can look it up. Katzs Deli is excellent. The food is great and the service is consistent. Being Jewish I have a lot of experience eating at Jewish delis and, as Jewish delis (and small businesses) go, I consider Katzs to be one of the best. Oh, by the way, the owners arent Jewish. Theyre Asian. Yes, Asian. The cooks are Asian and so are a few …